SaaS Product / Workflow System

A multi-tenant SaaS platform for business workflow automation with customizable pipelines, approval chains, and integration capabilities.

Businesses relied on manual processes and email chains for approvals and workflows, causing bottlenecks, lost requests, and zero visibility into process status.

System context and technology relationships for this build.

• Multi-tenant architecture with database-level isolation
• Event-sourcing for complete audit trail
• Pluggable integration framework for third-party services

• Visual workflow builder with drag-and-drop pipeline creation
• Multi-level approval chains with escalation rules
• Custom form builder for data collection
• Role-based access with multi-tenant isolation
• Audit trail and compliance reporting
• Webhook and API integrations with third-party tools